Who we are
Our website address is: https://turnupwater.com.
Comments
When visitors leave comments on the site, we collect:
- The data shown in the comments form (e.g. name, email, comment)
- The visitor’s IP address and browser user‑agent string, to help with spam detection.
An anonymized string created from your email address (a “hash”) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture is publicly visible alongside your comment.
Media
If you upload images to the website, please avoid including embedded location data (EXIF GPS). Any visitor can download images published here and extract that location information.
Cookies
Comment cookies
If you leave a comment, you may opt‑in to saving your name, email address, and website in cookies. These last for one year so you don’t have to re‑enter your details next time.
Login tests
Visiting our login page sets a temporary cookie to see if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
Persistent login
When you log in, we set cookies to remember your login and screen‑display choices.
- Login cookies last for two days.
- Screen‑options cookies last for one year. If you select “Remember Me,” your login persists for two weeks.
- Logging out will delete the login cookies.
Editing cookies
If you edit or publish an article, we save one additional cookie (no personal data) that simply indicates the post ID you just edited. It expires after 24 hours.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves exactly as if you visited the other website yourself. Those third‑party sites may:
- Collect data about you
- Use their own cookies
- Embed additional third‑party tracking
- Monitor your interaction with that embedded content (if you’re logged in there)
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Comments
If you leave a comment, we keep the comment and its metadata indefinitely. This lets us recognize and approve any follow‑ups automatically.
Registered users
If you register on our site (if applicable), we store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except your username). Site administrators can also view and edit this information.
What rights you have over your data
If you have an account, or have left comments, you can request:
- An exported file of all the personal data we hold about you (including data you’ve provided)
- That we erase any personal data we hold about you (except data we’re required to keep for legal, administrative, or security purposes)
Where your data is sent
Visitor comments may be checked through an automated spam‑detection service.
